Neighborhood store recognized for exemplary performance


Robbinsville, NC, May 31, 2013 – Ace Hardware Corporation has named A-4 Home Center of Robbinsville a “Five-Star Platinum” Ace retailer for its commitment to providing excellent customer service in its local community during 2012. The nation’s largest hardware cooperative bestows this recognition on approximately 10 percent of its top-performing stores.

Ace’s Platinum Performance Retailing (PPR) achievement program provides merchandising initiatives as well as operational training and guidelines designed to help Ace stores offer superior customer service, improve sales and overall store performance.

“Our Five-Star Platinum Ace stores deliver best-in-class customer service in their local communities each and every day,” said Kane Calamari, Ace Hardware’s vice president of retail operations and new business. “We’re pleased to recognize A-4 Home Center and its associates for their outstanding achievements, and proud to say they’re a part of the Ace family.”

Stores that achieve Ace’s Five-Star Platinum designation undertake a number of initiatives aimed at perfecting the customer experience in-store; these initiatives focus on training staff associates, providing superior product assortments, and representing the Ace brand in the local market.  Five-Star retailers embrace these initiatives and also achieve the highest performance results among their peers.

“At A-4 Home Center, we pride ourselves on providing the best customer service and a mix of quality brands to fit the needs of our community,” said Jerry Anderson, Floor Manager at A-4.  “While the ultimate test is the satisfaction of our customers, being recognized by Ace as a Five-Star Platinum retailer validates our team’s dedication and efforts.”


About Ace Hardware

For nearly 90 years, Ace Hardware has been known as the helpful hardware store in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. With more than 4,600 hardware stores locally owned and operated across the globe, Ace is the largest hardware cooperative in the industry. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 14 distribution centers in the U.S and also have distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates. Its retailers’ stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit www.acehardware.com.



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